Goods purchased online may be exchanged or refunded within a 10 day period of receiving delivery of the goods. Only goods that are in its original condition will be refunded.
Delivery fees will not be refunded and a collection fee will be applicable if there is no physical defect or fault with the product and the refund is based on style, finish or size. If you receive a refund, the cost of return shipping will be deducted from your refund.
To be eligible for a refund or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Damages and defects
If you suspect there might be damages due to shipping or transport negligence it is your responsibility as the purchaser and or receiver of the goods to take pictures of the original shipped packaging, crating or wrapping before removing the goods from its packaging so that we can claim such damages if and when there are insurance cover applicable to that specific order.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take corrective steps.
If the goods are found to be defective or damaged we will replace the goods at no cost to you. There might be some delays in the exchange of goods if we or our suppliers do not have the stock on hand. If we are required to order such stock, normal production lead times may apply.
Please contact us at email@example.com with your request so that we can determine the cause of the damages and or defects and arrange for our shipping partner to collect the goods in question.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.