FREQUENTLY ASKED QUESTIONS


Below are some common questions asked by our clients before purchasing products. If you have other questions, please use the question box below or email welcome@alwayswelcome.store

Monday to Saturday: 09:00 – 18:00 Sunday: 09:00 – 15:00

Yes, we do! Visit us at our Johannesburg store to experience Always Welcome first-hand and try out a few of your favourites. You can find directions and all the other information you need on our contact page.

We’re always on the lookout for great new designs! If you’re a maker-manufacturer from Africa and would like to join the collective please send us an email and we will send you an application form with all of the relevant information.

We accept Electronic Bank Transfers, VISA, Mastercard and cash.

Yes, view our Returns Policy for more info.

Every effort has been made to ensure that items are environmentally friendly, but as a collective we are engaged in new approaches toward materials, production and transport that are working toward being a greener, and more conscious company. Watch this space!

Due to the nature of our business and the relative scale of the design studios represented here it’s hard to keep up with the demand, but we are doing everything we can to keep up with the things you are looking for. Make sure to add yourself to our newsletter here so that you can be updated when new items are added to the store, or for when your favourites become available again.

Please consult your order confirmation for detailed information of delivery lead times, and get in touch with us here if there is any change you would like to make to the delivery date, time or place.

Each order is specifically tailored to the purchase, so please consult your order for details about delivery lead times. If you are still unsure don’t hesitate to be in touch with us, for details head to the Contact page of our site.

At this stage Always Welcome does not ship outside of South Africa for orders taken online, but are happy to facilitate international orders via email or over the phone during our business hours.

Unless specified explicitly in the description of your purchase, most orders will arrive assembled.

Please contact us for technical queries, where one of our team will get back to you as soon as possible with further help information, or visit us in-store.

Always Welcome is a furniture company, and certain items are just too large, or too complicated, for collection to take place in-store. We do however have certain smaller items in-stock that are available for collection from our store.

Yes, please track your delivery with Always Welcome by using the unique code and courier details applied to your order.

Many of the designs in the Always Welcome catalogue can, and should, be customised to make them your own. Please note, however, that many of the designs are part of a complex production process and so for customisation requests that are outside of the options available to you when buying your product it is easier to contact us first so that we can plan your design correctly.

Please send us your comments and suggestions. They’ll help us improve. Either phone or email us.

Contact us and we’ll gladly assist. We’ll let you know how long it will take for what’s missing to reach you.

Ask Your Questions